Oct 31, 2011

In Finding the Right Cleaner Part 1, we discuss some of the important things we're looking for when selecting a cleaner. Being a good communicator and being flexible. Something we've also found important is to make sure that the cleaner has a sophisticated understanding of what is involved. We once interviewed a cleaner who assured us that she wouldn't tell on the guests. Her tone made it clear she thought this was a positive thing, while it clearly demonstrated her lack of understanding of the relationship.

Among the things we're looking for is someone that has adequate backup arrangements for when they are sick or out of town. It's not enough for them just to rely upon friends and family doing favors. We've had that situation in the past and been left in the lurch. We've also found that a good cleaner will often know local repair people in the area, which can be invaluable in dealing with emergencies.

We also want to make sure that the cleaner understands that we expect to be the go between for our cleaners and guests. We want to make sure that our guests are providing feedback directly to us, and not to our cleaner. This ensures that we know about it, and can deal with it.

Finding, keeping and maintaining a good relationship with your cleaner is essential. It can be the most stressful part of running a vacation rental. If you have a good cleaner, you're worried about losing her. If you have someone that isn't so great, you're worried about something slipping. But if you're lucky - like us - you'll find someone very intelligent, ethical and energetic who turns into one of your good friends.

Welcome New Readers! Take a look around. A couple of good places to start are the About Page, and the Getting Started page. If you want to read every article in order, then start at the Getting Started page and click the "Newer Post" link at the bottom. You can also see an alphabetical list of all the posts on the Archive page.

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